Agency Updates and Information Re: COVID-19
NRHA is implementing the following measures to help prevent the spread of COVID-19 until further notice.
We intend to conduct our housing authority business to the best of our ability during this time. Our team has put in place plans and procedures to first and foremost ensure the safety of our NRHA family, and to continue to provide exemplary service to the highest capable extent. Our agency is at the ready to conduct our work via phone, email and teleconferencing as needed, doing whatever we can to maintain continuity.
NRHA offices are closed to the public but in full operation. NRHA will conduct business by phone, email and teleconferencing when possible. Instead of visiting either of our office lobbies (in Carson City or in Las Vegas) or any of our remote locations, please call us at: 775-887-1795 or email us at info@NVRural.org. We are also accepting documents via email. If you already have a point of contact at NRHA, please call or email them directly before coming in or attempting to meet in person.
Housing Choice Voucher participants: If you are experiencing a loss or reduction in employment income lasting more than seven (7) consecutive days, you are able to request an adjustment to your portion of rent. If your family is experiencing a loss or a reduction in employment income please report this change to NRHA by submitting a request in writing (via email to firstname.lastname@example.org or via mail to 3695 Desatoya Dr., Carson City, NV 89701) as soon as possible so we can ensure that your rent is adjusted and affordable based on your family’s current circumstances.
Payments are expected to continue without interruptions.
- Housing Assistance Payments (HAP) will continue to be deposited to landlords per the usual schedule. Rental Services clients with other questions are asked to call or email their case worker directly.
- NRHA’s Accounts Payable team will continue to issue payments without interruption, and ask that any vendor that may not have its EFT information on file to provide that to dheister@NVRural.org immediately.
Non-urgent, non-emergency work orders, inspections and projects will be postponed. For our employees who regularly interface with the public in their homes, we are suspending their in-person engagements. For emergency situations relating to in-home projects, inspections or other issues, please call (702) 660-5136 in southern Nevada; (775) 887-1795 in northern Nevada.
We will continue to provide NRHA updates as needed and as the COVID-19 situation evolves. Please consider following us on Facebook and bookmarking this page for updates.
We will provide updates as necessary:
- Section 8/Housing Choice Voucher Family Updates
- Section 8/Housing Choice Landlord Updates
- Emergency Housing Assistance Programs
- Community Development Updates
- Real Estate Operations Updates
- Housing Authority General Updates
Below, you will also find links to notices about public utilities, unemployment and other resources that may be important to our communities.
We are taking our obligation to our communities, employees and partners seriously. Thank you for your patience. Let’s navigate this safely, and together!
- Nevada Health Response Website
- The Nevada Independent is maintaining a Resource Guide here.
- Nevada Department of Agriculture is maintaining a list of school district meals info. here.
- Raley’s announces Senior Essentials Bags availability
- Southwest Gas
- NV Energy
- Nevada Department of Employment, Training and Rehabilitation (DETR)
- Nevada DETR is live with a new number – 800-603-9671 – to assist Nevadans with general questions about the unemployment insurance claim process. Lines are open Monday-Friday from 8am-8pm.
- Social Security Offices Will Only Offer Phone Service: Online Services Remain Available
- DWSS services remain available online and over the phone
- If your SNAP (food stamp) and/or Medicaid case was scheduled to close on April 1, 2020 or May 1, 2020, you do not need to reapply at this time. Your SNAP and/or Medicaid case has been extended for at least two months.
- While practicing safe social distancing and maintaining service to Nevadans, DHHS has put together a list of important services that are still available by phone, email or web. A list of these services and how to access them can be found at dhhs.nv.gov/essentialservices/.
- The Substance Abuse and Mental Health Services Administration Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. A texting option is also available: text TalkWithUs to 66746 to connect to a trained counselor.