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While we're away...

Thank you for reaching out to Nevada Rural Housing. We’re sorry we missed you! We know it’s important for you to get the information you need as quickly as possible, so the following resources are available to assist you in our absence. We’ll do all we can to respond to your inquiry as soon as possible, and appreciate your patience. 

Lenders

If you need immediate assistance, the following contacts are available during normal business hours:

Nevada Rural Housing Support Team

Available Monday-Thursday, 8A-5P, Friday 8A-12P, excluding holidays

eHousing Plus
(954) 217-0817 or Toll Free (888) 643-7974 

  • Contact Directory: Option #2
  • Lender Training (Program & System): Option #4, Email
  • User Access (Credentials, Disabled Access, etc): Option #1, Email 
  • eHPay - Digital Payment of Compliance Fees: Option #3, Email
  • Program Eligibility Questions: Option #2, Email
  • Deficiencies - To view and upload compliance file deficiencies: View compliance and Servicer DEFI’s in eHP FrontPorch using Digital Docs App, Deficient Compliance Files drop down menu. 
  • Loan Specific Questions: If you have any questions related to a specific loan already reserved/rate locked in the eHPortal, post a note in Collaboration Station within eHP FrontPorch.
  • System Errors - Technical Assistance: Option #6, Email

US Bank’s HFA Customer Care Support Team

Payoff Statements

To request a payoff statement, please fax a written request to US Bank at 877-903-6972. The request will need to include written authorization signed by the borrower, the borrower’s US Bank account number and/or the borrower’s first and last name, last four of their social, and complete property address. If a signed authorization is not available, the borrower can provide verbal authorization to US Bank by calling US Bank Customer Service at 800-365-7772.

The payoff statement for Nevada Rural Housing’s second mortgage is issued by US Bank. On the payoff statement from US Bank, the amount due to Nevada Rural Housing Authority is shown as the “Recoverable corporate advance balance”. At closing, the total payoff for both the first and second loans must be delivered to US Bank (no funds are sent directly to Nevada Rural Housing Authority).

Real Estate Professionals

Nevada Rural Housing Support Team

Available Monday-Thursday, 8A-5P, Friday 8A-12P, excluding holidays

For your prospective homebuyers:

To learn about the qualifications for Nevada Rural Housing’s homeownership programs, please visit HomeAtLastNV.org. Another great place for your homebuyer to start is to complete our Homebuyer 101 education course online – it is required to participate in the programs, and it will most likely answer a lot of common questions your buyer may have. To access the course, visit HomeAtLastEducation.org.

To ensure you're working with a Nevada Rural Housing approved lender, visit our lender referral page at  FindANevadaLender.org. For a complete list of approved lending companies, visit our approved lender directory.

Homebuyers

Nevada Rural Housing Support Team

Available Monday-Thursday, 8A-5P, Friday 8A-12P, excluding holidays

Buying a home?

To learn about the qualifications for Nevada Rural Housing’s homeownership programs, please visit HomeAtLastNV.org. Another great place to start is to complete our Homebuyer 101 education course online – it is required to participate in the programs, and it will most likely answer a lot of common questions. The course is easy, educational, and even a little fun! Visit HomeAtLastEducation.org to enroll.

After successfully completing the homebuyer education course, a certificate of completion is available to download. The certificate must be provided to your Nevada Rural Housing lender partner. To connect with an approved lender, visit our referral page at FindANevadaLender.org. Your lender handles everything from pre-qualification to closing.

For all other inquiries, please email HAL@NVRural.org

Payoff Statements

To request a payoff statement, please fax a written request to US Bank at 877-903-6972. The request will need to include written authorization signed by the borrower, the borrower’s US Bank account number and/or the borrower’s first and last name, last four of their social, and complete property address. If a signed authorization is not available, the borrower can provide verbal authorization to US Bank by calling US Bank Customer Service at 800-365-7772.

The payoff statement for Nevada Rural Housing’s second mortgage is issued by US Bank. On the payoff statement from US Bank, the amount due to Nevada Rural Housing Authority is shown as the “Recoverable corporate advance balance”. At closing, the total payoff for both the first and second loans must be delivered to US Bank (no funds are sent directly to Nevada Rural Housing Authority).