Growth: it’s the perfect word to describe Lourdes’ path at NRH and what she envisions for her clients. In her leadership role as Director of Rental Services, her job is to support the team and help get people into a home they can afford. To ensure they have a safe place to live where they will be able to grow and thrive. Lourdes knows affordability can be a springboard to something better, and her leadership demonstrates this philosophy.
Lourdes began her role as the Director of Rental Services in January of 2023. To the role, Lourdes brings an extensive background of leadership and managerial roles and with a deep knowledge of all things Nevada Rural Housing she earned during her seven year tenure at the agency.
Lourdes has been with Nevada Rural Housing since 2015 when she joined as an administrative assistant in the Homeownership Programs Department. She quickly stretched into tasks including application processing, IRS reporting and customer service. She was then promoted to Homeownership Programs Compliance Specialist in 2016. In that role, her organizational, analytical and communication skills helped strengthen the program further by establishing streamlined processes, implementing updated training and ensuring program compliance.
Her ability to cultivate and maintain customer relationships with partners advanced her role even further, pushing her into consumer-facing opportunities such as presentations, radio interviews and homebuyer training (most of which was done bilingually, to boot!). With the skills and experience she’d gained in the homeownership world, Lourdes then moved into her most recent role as Program Development Supervisor in Rental Services where she focused on helping lead the team through internal and external customer service best practices, team training, customer management and de-escalation, partnership cultivation and team operations. Additionally, she was responsible for leading the temporary extension team that administered the CHAP program.
Lourdes was born in Mexico and moved to Nevada when she was nine years old. She has been a Nevada resident since and considers the mountains her home, raising her family right here in rural Nevada. Lourdes and her family enjoy trips to Lake Tahoe and hiking in the beautiful Sierra.