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Lenders

Our FAQs are chock-full of information that might just have the answers you need! Check them out here.

If you need immediate assistance, the following contacts are available during normal business hours:

Nevada Rural Housing Support Team

Available Monday-Thursday, 8A-5P, Friday 8A-12P, excluding holidays

eHousing Plus
(954) 217-0817 or Toll Free (888) 643-7974 

  • Contact Directory: Option #2
  • Lender Training (Program & System): Option #4, or Email
  • User Access (Credentials, Disabled Access, etc): Option #1, or Email 
  • eHPay - Digital Payment of Compliance Fees: Option #3, or Email
  • Program Eligibility Questions: Option #2, or Email
  • Deficiencies - To view and upload compliance file deficiencies: View compliance and Servicer DEFI’s in eHP FrontPorch using Digital Docs App, Deficient Compliance Files drop down menu. 
  • Loan Specific Questions: If you have any questions related to a specific loan already reserved/rate locked in the eHPortal, post a note in Collaboration Station within eHP FrontPorch.
  • System Errors - Technical Assistance: Option #6, or Email

US Bank’s HFA Customer Care Support Team

Payoff Statements

To request a payoff statement, please fax a written request to US Bank at 877-903-6972. The request will need to include written authorization signed by the borrower, the borrower’s US Bank account number and/or the borrower’s first and last name, last four of their social, and complete property address. If a signed authorization is not available, the borrower can provide verbal authorization to US Bank by calling US Bank Customer Service at 800-365-7772.

The payoff statement for Nevada Rural Housing’s second mortgage is issued by US Bank. On the payoff statement from US Bank, the amount due to Nevada Rural Housing Authority is shown as the “Recoverable corporate advance balance”. At closing, the total payoff for both the first and second loans must be delivered to US Bank (no funds are sent directly to Nevada Rural Housing Authority).

If you're a lender with an emergent loan issue (e.g. at risk of losing a deal), and it cannot be resolved by any partner at eHousing or US Bank, please text NRH homeownership emergency staff:

775-600-5951 AND 775-781-0881. 

Real Estate Professionals

Nevada Rural Housing Support Team

Available Monday-Thursday, 8A-5P, excluding holidays

For your prospective homebuyers:

To learn about the qualifications for Nevada Rural Housing’s homeownership programs, please visit HomeAtLastNV.org. Another great place for your homebuyer to start is to complete our Homebuyer 101 education course online – it is required to participate in the programs, and it will most likely answer a lot of common questions your buyer may have. To access the course, visit HomeAtLastEducation.org.

To ensure you're working with a Nevada Rural Housing approved loan officer, visit our lender referral page at  FindANevadaLender.org. For a complete list of approved lending companies, visit our approved lender directory.

Homebuyers

Nevada Rural Housing Support Team

Available Monday-Thursday, 8A-5P, excluding holidays

Buying a home?

To learn about Nevada Rural Housing's homeownership programs, including our new Launchpad first-time homebuyer program, Home At Last, and our Mortgage Credit Certificate, please visit BuyRuralNV.org. Another great place to start is to complete our Homebuyer 101 education course online – it is required to participate in the programs, and it will most likely answer a lot of common questions. The course is easy, educational, and even a little fun! Visit HomeAtLastEducation.org to enroll.

After successfully completing the homebuyer education course, a certificate of completion is available to download. The certificate must be provided to your Nevada Rural Housing lender partner. To connect with an approved lender, visit our referral page at FindANevadaLender.org. Your lender handles everything from pre-qualification to closing.

For all other inquiries, please email HAL@NVRural.org

Payoff Statements

To request a payoff statement, please fax a written request to US Bank at 877-903-6972. The request will need to include written authorization signed by the borrower, the borrower’s US Bank account number and/or the borrower’s first and last name, last four of their social, and complete property address. If a signed authorization is not available, the borrower can provide verbal authorization to US Bank by calling US Bank Customer Service at 800-365-7772.

The payoff statement for Nevada Rural Housing’s second mortgage is issued by US Bank. On the payoff statement from US Bank, the amount due to Nevada Rural Housing Authority is shown as the “Recoverable corporate advance balance”. At closing, the total payoff for both the first and second loans must be delivered to US Bank (no funds are sent directly to Nevada Rural Housing Authority).